Returns Policy

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

This policy does not affect your statutory rights (such as any mandatory rights you may have under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy: (i) you must contact us by email or using our website contact form; (ii) we may contact you to discuss your returns request; (iii) in appropriate circumstances, we will then issue a return authorisation number, which you should mark on the external packaging used to return the product.

Where the value of the returned product warrants it, we may require that the product be returned by recorded delivery.

All returned products should be sent to: Creel Leather Ltd, 26 Burford Road, Salisbury, SP2 8AW, UK

You will be responsible for paying postage costs associated with returns under this policy.

(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) any product made to your specification;

(b) any product made to order;

(c) any product personalised or adapted for you; and

(d) gift vouchers.

(5) Refunds

We will give you a refund of the price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.