Delivery Policy

(1) Free deliveries

Creel provides free 1st class “signed for” delivery of all orders to be delivered to UK mainland addresses.

(2) Non-UK mainland deliveries

Supplemental delivery charges may be payable in the event that we agree to deliver to any address other than a UK mainland address.

(3) International deliveries

We ship to every country in the world. International deliveries will be subject to applicable delivery charges, calculated during the checkout process. On some occasions we will telephone you to check the validity of the order. We reserve the right to cancel the order and refund the money to the card payment was made from.

You shall be responsible for paying any customs or import duties, taxes or fees that may be levied as a result of the import of products into the jurisdiction of your delivery address. Unless we expressly agree otherwise, you must make such payments directly to the relevant authorities.

(4) Delivery periods

UK delivery takes 1-3 working days following the date of your order.

International orders will be dispatched promptly following receipt; delivery times will depend upon local postal services.